Last Updated 01/03/2023

We respect privacy and your rights to control your personal data. Our principle guidelines are simple, we will be clear about the data we collect and why.
We will not ask you for data that we do not need.  We do not and will not sell your data to third parties.

We will only share your data with companies and organisations for the purpose of fulfilling the order(s) that you have asked us to supply or to regulatory bodies such as HMRC when required.

This policy applies to any personal data that we collect about you when you:

  • Visit one of our websites
  • Purchase products from us
  • Visit one of our stores
  • Contact us by telephone, email, post or through submitting a form on our websites.

1) Why Do We Collect Data?

We collect data for the following reasons:

  • To process your payment card in order for you to pay for the goods that we are supplying.
  • To send you your order with a delivery company
  • After sales support, product returns and warranty processing.
  • For internal record keeping
  • To comply with HMRC regulations
  • To comply with anti fraud regulations

All data is collected as we have a legitimate interest to do so in order to provide the products and service that you ask us to provide.

2) What Data Do We Collect ?

When you choose to place an order on our website or by telephone we will collect and store the following customer information against your order:

  • Customer name
  • Customer billing address
  • Customer delivery address
  • Contact email address
  • Contact telephone number
  • Your selected products to purchase

We collect this data for the purpose of fulfilling our contract to supply the goods that you have ordered. The data above is stored securely in paper format and electronically on our secure server.

Important Note - we only collect personal data that you provide us with at the time or order or through communications that you send to us. We do not buy customer data from 3rd party companies.

Online Orders

To maximise the security of our checkout system, when you place an order on our website your payment details are collected by a 3rd party Payment Service Provider (PSP).
Our current Payment Service Provider is Stripe who are one of the leading specialists in secure card processing and meet all the required standards.

The Data Processed and Stored by Stripe

  • Customer name
  • Customer billing address
  • Customer delivery address
  • Contact email address
  • Contact telephone number
  • Transaction details
  • Purchase details

We do not collect or store payment card information for online website transactions on our internal systems.

Telephone Orders

If you place an order over the telephone, you will speak to a member of our staff employed at one of our UK based warehouses. We do not use call centres.
We do not record telephone conversations or keep your card details on record for future order processing.
We do not store your card data in any electronic format.

3) Sharing your data within our group of companies is part of Norfolk Canoes Ltd which is part of a group of companies; the group consists of the following companies.

  • Kayaks & Paddles (Plymouth) Ltd
  • Bournemouth Canoes Ltd
  • Brighton Canoes Ltd
  • Canoe & Kayak Distribution Ltd T/A Southampton Canoes
  • Kayaks & Paddles (Manchester) Ltd – T/A Manchester Canoes
  • Cornwall Canoes Ltd
  • Norfolk Canoes Ltd
  • The Canoe Shops (Group) Ltd
  • Canoe Shops (2014) Ltd

The group of companies operates a shared stock holding which means that your order may be shipped from any of our companies.

Customer details listed in section 2, may be shared between our group of companies for the purpose of supplying your order by 3rd party courier, via our click & collect service, deliveries using our fleet of vehicles, after sales support or for fraud prevention purposes.

4) Sharing your data with 3rd Party Companies

In order to provide a delivery service, we will share your name, address and contact details with our courier companies.
We use a number of third-party companies to carry out services such as order shipping and credit card processing. We only share your personal data where necessary to complete a transaction, provide a product/service that you have requested/authorised and only with vendors/agents working on our behalf for the purposes described in this statement.
In this case, your personal information will be shared with these agents or contractors but only for performing services on behalf of Bournemouth Canoes Ltd and in accordance with this statement. It is our legitimate interest to process your personal data for these purposes.
We may also share your data with regulatory bodies such as HMRC and the Police when required to do so.
We will not sell your data to any organisation.

5) Marketing Emails

We will not send any marketing related communications to you.

6) Cookie Policy

Our website uses cookies to distinguish you from other users of our website. By continuing to browse the site, you are agreeing to our use of cookies.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Cookies used by this website include:

  • Shopping Basket Session IDs
  • Cookie Consent Status
  • YouTube Videos
  • Google Analytics

Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how website visitors interact with their website so that they can improve it. 
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, contact Google.

7) Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice.
You should exercise caution and look at the privacy notice applicable to the website in question.

8) How to Contact Us

If you have any questions about the use of your personal information, please contact us